General Sales Conditions
Thank you for visiting our website www.heliabrine.com.
We are doing our best to update the information dispatched on this site and to make sure about its accuracy.
We reserve ourselves the possibility to correct this information at any time with no previous notice. Although we cannot guarantee the accuracy of the information that is placed at your disposal on this website.
As a result we decline all responsibility:
- For any inaccuracy or omission concerning the information available on this website,
- For any damage caused by the pirated intrusion of a third party who could have modified this information.
The present general selling conditions concern the selling of the whole product line proposed by HELIABRINE on its website www.heliabrine.com. As a result every buyer who orders a product recognizes being aware of the general selling conditions and accepts them wholly. HELIABRINE reserves itself the possibility of modifying the present general selling conditions at any time.
As the brand HELIABRINE is sold in Beauty salons the products in the website are only sold “retail” and for the final consumer. Any order not clearly corresponding to a retail sale and any order considered as a fraud will be cancelled. In this case the Buyer will receive a cancellation e-mail.
Identity of the company:
1-3 avenue Albert II
98000 Principauté de Monaco
Tel : +377 97 98 65 35
14, Quai Antoine Ier
98000 Principauté de Monaco
Tel : +377 97 98 36 98
Geographic territories :
Our products are available for sale and delivery on the following geographic territory : France (including Corsica), DOM, TOM, Europe, Switzerland, and the Rest of the World1.
The representing prices are in Euros TTC (all taxes included) and include neither the data processing nor the forwarding costs. These depend on the country of destination and are indicated before the final confirmation of the order (see table under Delivery section).
HELIABRINE is entitled to change these prices at any time but the products will be charged at the current price of the date of ordering.
The prices can also be changed during the year if there are any promotional offers. These offers are valid in the limit of the available stocks and over a determined period. If a product is not available we will inform you by e-mail.
Orders over 60€ are sent with no shipping charges to France and Monaco, over 100€ for Great-Britain, Europe, Switzerland.
Confirmation of the transaction:
It is only possible to order on www.heliabrine.com, it is not possible to order by phone.
Before the first order, the Buyer needs to create a user account, and give all the requested information.
The buyer has to make sure that all the information concerning his order is correct: the products ordered, the delivery address, the billing address and his bank account details.
To confirm his first order the Buyer has to click on ‘’ Valider ‘’button. At the same time he accepts the quantities, the prices and the whole general selling conditions. His order is then processed by our commercial service that will send him an e-mail specifying the number of products ordered, the charged amount and the delivery address. The transaction is only definitive after the confirmation has been sent to the Buyer and after the reception of the whole amount by the Seller.
As soon as his payment is accepted by our safe payment service PAYBOX, the Buyer receives an e-mail confirming the debited amount.
He also receives an e-mail on the day his order leaves.
We advise the Buyer to keep a copy of all the details concerning his order.
Every order is to be paid immediately.
Every order is to be paid by credit card, in Euros .
Thanks to our online payment security service PAYBOX SYSTEM every purchase is safe.
PAYBOX provides you with the assurance that the data exchanged with the site is secure and encrypted when your browser establishes a secure (SSL) connection with the site.
The security of the payment depends on the authentication of the customer and the confidentiality and the integrity of the whole data.
HELIABRINE may suspend or cancel any order in case of technical problem, fraudulent payment or for any other legal reason concerning an abnormal aspect of the order.
The order will be delivered to the address given by the Buyer on his ordering form. It is up to the Buyer to give all the requested details for a good delivery.
The bill will be sent to the address mentioned in the user’s account.
Every order is sent by the French postal service ‘’ Colissimo Suivi ‘’.
At the delivery the Buyer has to sign a delivery note or an acknowledgment of receipt.
In case of absence, a note will inform the Buyer that he may collect his products in the nearest post office in between fifteen days. After this period the products will be returned to HELIABRINE who will contact the Buyer in order to agree on a new date of delivery. In this case the freight cost is at the Buyer’s charge.
You will find all the details on our website under ‘’ Delivery ‘’section. The Buyer will not get any damages and may not cancel his order in case of any delay.
HELIABRINE declines any responsibility as for the elongation of the delays if they are due to a strike action of the transport company or if the products get lost.
Return of a product / Delivery mistake:
In case the Buyer wants to file a claim about a mistake concerning the delivery or concerning an unconformity between what is written on the order and the actual product, this claim has to be made during the three working days after day of delivery.
Any claim or complaint made after this period will not be accepted.
In case the Buyer wants to return a product due to a mistake in the delivery he has got seven working days after day of delivery to do so.
How to return a product:
- Tell us the name and number of products you want to return. Send us an e-mail using the HELIABRINE contact form.
- HELIABRINE will send you an acknowledgment of receipt and a form to fill in.
- Return the products, the filled-in form and a copy of the invoice, exclusively by parcel post ‘’Colissimo Suivi’’ to:
S.E.D. – HELIABRINE
1-3 avenue Albert II
If the Buyer does not respect the proceeding or the time schedules he may not file a claim for non conformity or for defect and as a consequence the products will be considered conform and defectiveless.
Freight cost and risks are under the responsibility of the Buyer. In case a product gets lost during this return, HELIABRINE will not reimburse the Buyer.
HELIABRINE does not reimburse the initial freight cost.
Although, if a product is returned in between seven days, if the customer service accepts the return, if the return fills in the conditions mentioned above, the Buyer may choose between an exchange of the product if the same one is available or a credit note covering the amount of the returned product.
HELIABRINE will reimburse the freight cost of the return if the Buyer gives a justification.
If the Buyer returns a product that has not been accepted by the customer service, HELIABRINE will not reimburse him.
HELIABRINE is not responsible for any delay due to the unavailability of a product, to the disturbance or the strike action of the post or transport services.
The Buyer should check the products in presence of the deliveryman.
In case a product is missing or in case a product is damaged or broken, the Buyer has to make his complaint immediately and shall not accept the products. He shall also immediately make an established report with the deliveryman ( in France it is report #170).
The Buyer has also to inform immediately HELIABRINE by e-mail..
In accordance with the article L121 – 20 of the consumption code, the Buyer has seven working days as from the day of delivery to return at his charge the whole order and to get either an exchange of the products or a credit note for the amount of his order.
The products have to be in perfect condition and in their initial packing.
In case of an exchange, the freight cost of the 2nd forwarding are at the charge of the Buyer.
HELIABRINE will not accept any parcel where the sender has not paid the postage. The Buyer is to be held responsible for all the risks of any return.
The Buyer has to return the product by parcel with acknowledgment of receipt, in its initial packing with a copy of the ordering form to:
1-3 avenue Albert II
For any question, advice or information you may contact us:
By letter: SED – HELIABRINE
1-3 avenue Albert II
Personal data property
We collect personal information from you when:
- you visit our website;
- you create an account on our website;
- you make a purchase on our website;
- you subscribe to our newsletters
What information do we collect about you?
We consider that all information that could identify you directly or indirectly is "personal information". We may mainly collect the following personal information:
- information about your identity, in particular your gender, last name, first names, address, telephone number, email addresses, date of birth or age;
- information about our commercial transactions, in particular transaction numbers, history of your purchases, your request with our Customer Service teams, your preferences and interests, your activity on the web or information about one of our loyalty programmes;
- technical information, in particular your IP address or information about how your device navigates through our website
Why is your personal information collected?
Personal information may be collected mainly for the following purposes:
- Website administration and improvement of the quality of service. This processing is necessary for the purposes of the legitimate interest referred to above;
- Processing of your orders (orders, deliveries, invoices, after sales service, etc.). This processing is necessary for the performance of a contract to which you are party;
- Customer Relationship Management (CRM), in particular to help us get to know you better and to provide you with personalized offers about our products and services, to manage your membership to our Loyalty program and to analyse and anticipate market trends in order to best meet your needs. For these purposes, we may perform segmentation operations based on your preferences, interests and purchases behavior, analyse your browsing and requests on our website or perform any other actions to better qualify our database. Creating an account allows us to personalise your customer experience. This processing is made with your consent or necessary for the purposes of the legitimate interest referred to above;
- When appropriate, prevention and fraud detection, crime and litigation management. This processing is necessary for the purposes of the legitimate interest referred to above;
- - Managing your request (samples, giving advice, participation in a promotional operation, complaints, right to access, rectify, object and remove, etc.). This processing is necessary to process your request;
- - As otherwise permitted by law and/or if we need to notify to you from time to time.
Do we disclose your personal information?
We never sell nor rent your personal information with other companies for marketing purposes.
How will we protect the information about you?
HELIABRINE takes appropriate technical and organizational measures, in relation to the nature of data and risks, to preserve the security and confidentiality of your personal information and, in particular, to prevent them from being altered, disclosed or transmitted to any unauthorized parties.
This may include practices such as limited access by members of staff who, by virtue of their duties, are authorized to access data, contractual guarantees in case of third-party provider, privacy impact assessments, internal reviews of our practices and privacy policies and/or implementation of physical and/or systematic security measures (secure access, authentication process, backup, antivirus, firewall, etc.).
What are your rights regarding your personal data and how to contact us?
If you give us your email address, phone number or mailing address, you may receive emails from us about our products, services or upcoming events. You can unsubscribe at any time from our mailing lists by contacting us at the address below or by following the link "unsubscribe" contained in each of our emails. You can also change your preferences at any time in your account.
In accordance with the provisions in force, you have the right to access, rectify, limit, oppose and delete personal information about you. You can also withdraw your consent at any time. To exercise these rights, you must send us a request:
- By E-mailing a request to firstname.lastname@example.org
- By writing to the following address:
1-3 avenue Albert II
98 000 MONACO
You will be informed of the actions to be taken as soon as possible and in any case no later than one month after your request. However we reserve the right not to respond to manifestly unfounded or excessive requests.
Opting out of email communication
At any time, customers may opt out of our email communication through the links in our emails
Changes to our Privacy Statement :
As we strive to improve our products and services, we may revise our Privacy Statement from time to time. We encourage you to periodically consult this Privacy Statement. If there are updates, they will be posted to this Privacy page on our web site along with the effective date of the revision. In the event of any significant changes to our Privacy Statement, heliabrine.com will notify affected customers by E-mail.
This website and every element of this website: logo, picture, label, drawing document as well as their compilation are the exclusive property of HELIABRINE or HELIABRINE’s suppliers who allow no licence and nothing more than visiting this website.
The copy of any document of this website may only have a personal and private use. Copying and using copies for any other reason is prohibited.
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